Shipping policy

At SL Trailer Parts, we aim to provide reliable and transparent freight shipping for all orders placed through our online store.

📦 Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order has been processed and dispatched, you will receive a confirmation email with tracking details (where available).

🚚 Freight Shipping

  • All products sold on our website are shipped via freight carriers.

  • Shipping costs are calculated at checkout or provided by custom freight quote, depending on order size, weight, and delivery location.

  • Freight pricing may vary for regional, rural, or remote locations.

⏱ Estimated Delivery Times

Delivery times vary depending on your location and the freight carrier used:

  • Metro areas: approximately 3–7 business days

  • Regional & remote areas: approximately 5–14 business days

Please note these are estimates only and not guaranteed.

🏗 Pallet & Oversized Shipments

Some items may be shipped on pallets due to size or weight.
For large or bulk orders, we may contact you to confirm access requirements or provide a custom freight quote before dispatch.

📍 Delivery Address

  • Customers are responsible for providing a complete and correct delivery address at checkout.

  • SL Trailer Parts is not responsible for delays or losses caused by incorrect or incomplete address details.

🔄 Delays & Carrier Issues

SL Trailer Parts is not liable for delays caused by freight carriers, weather events, customs clearance, or other circumstances beyond our control.

📦 Risk & Ownership

Once your order has been handed to the freight carrier, title and risk of loss pass to the customer.

🛠 Damaged or Missing Items

If your order arrives damaged or with missing items:

❓ Shipping Enquiries

For any shipping questions or freight quotes, contact us at:
sales@sltrailerparts.com.au